Shipping & Returns

 

 

Returns Policy

Most of our Products are Handmade to Order, therefore we do not offer refunds or returns.  However, if the product is damaged or wrong on our part we will replace any items damaged or wrong.  If any problems occur, send us an email with pictures for verification at contactus@moorket.com.

For non Handmade items, you may return new, unopened items within 7 days of delivery for a refund minus shipping costs. 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world, but please make sure you provide us with the correct address.

When you place an order, due to high demand it takes us 3 to 4 Weeks, Excluding Holidays and Weekends to process the order as our products are handmade to order.  Processing time is not decreased by shipping method selected.  We reserve the right to choose the best carrier based on your selection, speed of delivery, insurance, and cost of shipping.  Please be patient with us, we service each customer as they come in order.  *Note: Processing time can be more during sales due to increased demand.*  Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.  Be sure to track your package so that you can make arrangements for delivery, as we are not responsible for lost or stolen packages that has been marked as delivered by the shipping company.  If you have concerns about package delivery please leave us a note to make arrangements for you to pick up your package.

{"customer_id": "", "items":[ ], "quantity": "0", "show_primary_checkout_button": "0", "show_multiple_address_shipping": "", "discount": {"value":"", "formatted": ""}, "sub_total": {"value":"0", "formatted": "$0.00"}, "grand_total": {"value":"0", "formatted": "$0.00"}, "coupons": [ ], "taxes":[ ], "shipping_handling": { "handling_cost": {"value":"", "formatted": ""}, "show_estimator": "true", "selected_state": "", "selected_zip": "", "selected_city": "", "shipping_cost": {"value":"", "formatted": ""}, "provider": "", "show_estimator": "true", "countries": [ { "id": "1", "name": "Afghanistan" } , { "id": "2", "name": "Albania" } , { "id": "3", "name": "Algeria" } , { "id": "4", "name": "American Samoa" } , { "id": "5", "name": "Andorra" } , { "id": "6", "name": "Angola" } , { "id": "7", "name": "Anguilla" } , { "id": "8", "name": "Antarctica" } , { "id": "9", "name": "Antigua and Barbuda" } , { "id": "10", "name": "Argentina" } , { "id": "11", "name": "Armenia" } , { "id": "12", "name": "Aruba" } , { "id": "13", "name": "Australia" } , { "id": "14", "name": "Austria" } , { "id": "15", "name": "Azerbaijan" } , { "id": "16", "name": "Bahamas" } , { "id": "17", "name": "Bahrain" } , { "id": "18", "name": "Bangladesh" } , { "id": "19", "name": "Barbados" } , { "id": "20", "name": "Belarus" } , { "id": "21", "name": "Belgium" } , { "id": "22", "name": "Belize" } , { "id": "23", "name": "Benin" } , { "id": "24", "name": "Bermuda" } , { "id": "25", "name": "Bhutan" } , { "id": "26", "name": "Bolivia" } , { "id": "247", "name": "Bonaire, Sint Eustatius and Saba" } , { "id": "27", "name": "Bosnia and Herzegovina" } , { "id": "28", "name": "Botswana" } , { "id": "29", "name": "Bouvet Island" } , { "id": "30", "name": "Brazil" } , { "id": "31", "name": "British Indian Ocean Territory" } , { "id": "32", "name": "Brunei Darussalam" } , { "id": "33", "name": "Bulgaria" } , { "id": "34", "name": "Burkina Faso" } , { "id": "35", "name": "Burundi" } , { "id": "36", "name": "Cambodia" } , { "id": "37", "name": "Cameroon" } , { "id": "38", "name": "Canada" } , { "id": "39", "name": "Cape Verde" } , { "id": "40", "name": "Cayman Islands" } , { "id": "41", "name": "Central African Republic" } , { "id": "42", "name": "Chad" } , { "id": "43", "name": "Chile" } , { "id": "44", "name": "China" } , { "id": "45", "name": "Christmas Island" } , { "id": "46", "name": "Cocos (Keeling) Islands" } , { "id": "47", "name": "Colombia" } , { "id": "48", "name": "Comoros" } , { "id": "49", "name": "Congo" } , { "id": "50", "name": "Congo, the Democratic Republic of the" } , { "id": "51", "name": "Cook Islands" } , { "id": "52", "name": "Costa Rica" } , { "id": "246", "name": "Cote d'Ivoire" } , { "id": "54", "name": "Croatia" } , { "id": "55", "name": "Cuba" } , { "id": "56", "name": "Cyprus" } , { "id": "57", "name": "Czech Republic" } , { "id": "58", "name": "Denmark" } , { "id": "59", "name": "Djibouti" } , { "id": "60", "name": "Dominica" } , { "id": "61", "name": "Dominican Republic" } , { "id": "62", "name": "Ecuador" } , { "id": "63", "name": "Egypt" } , { "id": "64", "name": "El Salvador" } , { "id": "65", "name": "Equatorial Guinea" } , { "id": "66", "name": "Eritrea" } , { "id": "67", "name": "Estonia" } , { "id": "68", "name": "Ethiopia" } , { "id": "69", "name": "Falkland Islands (Malvinas)" } , { "id": "70", "name": "Faroe Islands" } , { "id": "71", "name": "Fiji" } , { "id": "72", "name": "Finland" } , { "id": "73", "name": "France" } , { "id": "74", "name": "French Guiana" } , { "id": "75", "name": "French Polynesia" } , { "id": "76", "name": "French Southern Territories" } , { "id": "77", "name": "Gabon" } , { "id": "78", "name": "Gambia" } , { "id": "79", "name": "Georgia" } , { "id": "80", "name": "Germany" } , { "id": "81", "name": "Ghana" } , { "id": "82", "name": "Gibraltar" } , { "id": "83", "name": "Greece" } , { "id": "84", "name": "Greenland" } , { "id": "85", "name": "Grenada" } , { "id": "86", "name": "Guadeloupe" } , { "id": "87", "name": "Guam" } , { "id": "88", "name": "Guatemala" } , { "id": "242", "name": "Guernsey" } , { "id": "89", "name": "Guinea" } , { "id": "90", "name": "Guinea-Bissau" } , { "id": "91", "name": "Guyana" } , { "id": "92", "name": "Haiti" } , { "id": "93", "name": "Heard Island and Mcdonald Islands" } , { "id": "94", "name": "Holy See (Vatican City State)" } , { "id": "95", "name": "Honduras" } , { "id": "96", "name": "Hong Kong" } , { "id": "97", "name": "Hungary" } , { "id": "98", "name": "Iceland" } , { "id": "99", "name": "India" } , { "id": "100", "name": "Indonesia" } , { "id": "101", "name": "Iran, Islamic Republic of" } , { "id": "102", "name": "Iraq" } , { "id": "103", "name": "Ireland" } , { "id": "240", "name": "Isle of Man" } , { "id": "104", "name": "Israel" } , { "id": "105", "name": "Italy" } , { "id": "106", "name": "Jamaica" } , { "id": "107", "name": "Japan" } , { "id": "241", "name": "Jersey" } , { "id": "108", "name": "Jordan" } , { "id": "109", "name": "Kazakhstan" } , { "id": "110", "name": "Kenya" } , { "id": "111", "name": "Kiribati" } , { "id": "244", "name": "Korea, Democratic People's Republic of" } , { "id": "113", "name": "Korea, Republic of" } , { "id": "114", "name": "Kuwait" } , { "id": "115", "name": "Kyrgyzstan" } , { "id": "243", "name": "Lao People's Democratic Republic" } , { "id": "117", "name": "Latvia" } , { "id": "118", "name": "Lebanon" } , { "id": "119", "name": "Lesotho" } , { "id": "120", "name": "Liberia" } , { "id": "121", "name": "Libyan Arab Jamahiriya" } , { "id": "122", "name": "Liechtenstein" } , { "id": "123", "name": "Lithuania" } , { "id": "124", "name": "Luxembourg" } , { "id": "125", "name": "Macao" } , { "id": "126", "name": "Macedonia, the Former Yugoslav Republic of" } , { "id": "127", "name": "Madagascar" } , { "id": "128", "name": "Malawi" } , { "id": "129", "name": "Malaysia" } , { "id": "130", "name": "Maldives" } , { "id": "131", "name": "Mali" } , { "id": "132", "name": "Malta" } , { "id": "133", "name": "Marshall Islands" } , { "id": "134", "name": "Martinique" } , { "id": "135", "name": "Mauritania" } , { "id": "136", "name": "Mauritius" } , { "id": "137", "name": "Mayotte" } , { "id": "138", "name": "Mexico" } , { "id": "139", "name": "Micronesia, Federated States of" } , { "id": "140", "name": "Moldova, Republic of" } , { "id": "141", "name": "Monaco" } , { "id": "142", "name": "Mongolia" } , { "id": "245", "name": "Montenegro" } , { "id": "143", "name": "Montserrat" } , { "id": "144", "name": "Morocco" } , { "id": "145", "name": "Mozambique" } , { "id": "146", "name": "Myanmar" } , { "id": "147", "name": "Namibia" } , { "id": "148", "name": "Nauru" } , { "id": "149", "name": "Nepal" } , { "id": "150", "name": "Netherlands" } , { "id": "151", "name": "Netherlands Antilles" } , { "id": "152", "name": "New Caledonia" } , { "id": "153", "name": "New Zealand" } , { "id": "154", "name": "Nicaragua" } , { "id": "155", "name": "Niger" } , { "id": "156", "name": "Nigeria" } , { "id": "157", "name": "Niue" } , { "id": "158", "name": "Norfolk Island" } , { "id": "159", "name": "Northern Mariana Islands" } , { "id": "160", "name": "Norway" } , { "id": "161", "name": "Oman" } , { "id": "162", "name": "Pakistan" } , { "id": "163", "name": "Palau" } , { "id": "164", "name": "Palestinian Territory, Occupied" } , { "id": "165", "name": "Panama" } , { "id": "166", "name": "Papua New Guinea" } , { "id": "167", "name": "Paraguay" } , { "id": "168", "name": "Peru" } , { "id": "169", "name": "Philippines" } , { "id": "170", "name": "Pitcairn" } , { "id": "171", "name": "Poland" } , { "id": "172", "name": "Portugal" } , { "id": "173", "name": "Puerto Rico" } , { "id": "174", "name": "Qatar" } , { "id": "248", "name": "Republic of Kosovo" } , { "id": "175", "name": "Reunion" } , { "id": "176", "name": "Romania" } , { "id": "177", "name": "Russian Federation" } , { "id": "178", "name": "Rwanda" } , { "id": "179", "name": "Saint Helena" } , { "id": "180", "name": "Saint Kitts and Nevis" } , { "id": "181", "name": "Saint Lucia" } , { "id": "182", "name": "Saint Pierre and Miquelon" } , { "id": "183", "name": "Saint Vincent and the Grenadines" } , { "id": "184", "name": "Samoa" } , { "id": "185", "name": "San Marino" } , { "id": "186", "name": "Sao Tome and Principe" } , { "id": "187", "name": "Saudi Arabia" } , { "id": "188", "name": "Senegal" } , { "id": "189", "name": "Serbia" } , { "id": "190", "name": "Seychelles" } , { "id": "191", "name": "Sierra Leone" } , { "id": "192", "name": "Singapore" } , { "id": "193", "name": "Slovakia" } , { "id": "194", "name": "Slovenia" } , { "id": "195", "name": "Solomon Islands" } , { "id": "196", "name": "Somalia" } , { "id": "197", "name": "South Africa" } , { "id": "198", "name": "South Georgia and the South Sandwich Islands" } , { "id": "199", "name": "Spain" } , { "id": "200", "name": "Sri Lanka" } , { "id": "201", "name": "Sudan" } , { "id": "202", "name": "Suriname" } , { "id": "203", "name": "Svalbard and Jan Mayen" } , { "id": "204", "name": "Swaziland" } , { "id": "205", "name": "Sweden" } , { "id": "206", "name": "Switzerland" } , { "id": "207", "name": "Syrian Arab Republic" } , { "id": "208", "name": "Taiwan" } , { "id": "209", "name": "Tajikistan" } , { "id": "210", "name": "Tanzania, United Republic of" } , { "id": "211", "name": "Thailand" } , { "id": "212", "name": "Timor-Leste" } , { "id": "213", "name": "Togo" } , { "id": "214", "name": "Tokelau" } , { "id": "215", "name": "Tonga" } , { "id": "216", "name": "Trinidad and Tobago" } , { "id": "217", "name": "Tunisia" } , { "id": "218", "name": "Turkey" } , { "id": "219", "name": "Turkmenistan" } , { "id": "220", "name": "Turks and Caicos Islands" } , { "id": "221", "name": "Tuvalu" } , { "id": "222", "name": "Uganda" } , { "id": "223", "name": "Ukraine" } , { "id": "224", "name": "United Arab Emirates" } , { "id": "225", "name": "United Kingdom" } , { "id": "226", "name": "United States" } , { "id": "227", "name": "United States Minor Outlying Islands" } , { "id": "228", "name": "Uruguay" } , { "id": "229", "name": "Uzbekistan" } , { "id": "230", "name": "Vanuatu" } , { "id": "231", "name": "Venezuela" } , { "id": "232", "name": "Viet Nam" } , { "id": "233", "name": "Virgin Islands, British" } , { "id": "234", "name": "Virgin Islands, U.S." } , { "id": "235", "name": "Wallis and Futuna" } , { "id": "236", "name": "Western Sahara" } , { "id": "237", "name": "Yemen" } , { "id": "238", "name": "Zambia" } , { "id": "239", "name": "Zimbabwe" } ], "states": [ { "id": "1", "name": "Alabama" } , { "id": "2", "name": "Alaska" } , { "id": "3", "name": "American Samoa" } , { "id": "4", "name": "Arizona" } , { "id": "5", "name": "Arkansas" } , { "id": "6", "name": "Armed Forces Africa" } , { "id": "7", "name": "Armed Forces Americas" } , { "id": "8", "name": "Armed Forces Canada" } , { "id": "9", "name": "Armed Forces Europe" } , { "id": "10", "name": "Armed Forces Middle East" } , { "id": "11", "name": "Armed Forces Pacific" } , { "id": "12", "name": "California" } , { "id": "13", "name": "Colorado" } , { "id": "14", "name": "Connecticut" } , { "id": "15", "name": "Delaware" } , { "id": "16", "name": "District of Columbia" } , { "id": "17", "name": "Federated States Of Micronesia" } , { "id": "18", "name": "Florida" } , { "id": "19", "name": "Georgia" } , { "id": "20", "name": "Guam" } , { "id": "21", "name": "Hawaii" } , { "id": "22", "name": "Idaho" } , { "id": "23", "name": "Illinois" } , { "id": "24", "name": "Indiana" } , { "id": "25", "name": "Iowa" } , { "id": "26", "name": "Kansas" } , { "id": "27", "name": "Kentucky" } , { "id": "28", "name": "Louisiana" } , { "id": "29", "name": "Maine" } , { "id": "30", "name": "Marshall Islands" } , { "id": "31", "name": "Maryland" } , { "id": "32", "name": "Massachusetts" } , { "id": "33", "name": "Michigan" } , { "id": "34", "name": "Minnesota" } , { "id": "35", "name": "Mississippi" } , { "id": "36", "name": "Missouri" } , { "id": "37", "name": "Montana" } , { "id": "38", "name": "Nebraska" } , { "id": "39", "name": "Nevada" } , { "id": "40", "name": "New Hampshire" } , { "id": "41", "name": "New Jersey" } , { "id": "42", "name": "New Mexico" } , { "id": "43", "name": "New York" } , { "id": "44", "name": "North Carolina" } , { "id": "45", "name": "North Dakota" } , { "id": "46", "name": "Northern Mariana Islands" } , { "id": "47", "name": "Ohio" } , { "id": "48", "name": "Oklahoma" } , { "id": "49", "name": "Oregon" } , { "id": "50", "name": "Palau" } , { "id": "51", "name": "Pennsylvania" } , { "id": "52", "name": "Puerto Rico" } , { "id": "53", "name": "Rhode Island" } , { "id": "54", "name": "South Carolina" } , { "id": "55", "name": "South Dakota" } , { "id": "56", "name": "Tennessee" } , { "id": "57", "name": "Texas" } , { "id": "58", "name": "Utah" } , { "id": "59", "name": "Vermont" } , { "id": "60", "name": "Virgin Islands" } , { "id": "61", "name": "Virginia" } , { "id": "62", "name": "Washington" } , { "id": "63", "name": "West Virginia" } , { "id": "64", "name": "Wisconsin" } , { "id": "65", "name": "Wyoming" } ] }, "gift_certificates":[ ]}